Privacy Policy

Last Updated: January 15, 2026

Ship Swift Express ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics services, website, and related applications.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when using our services, including:

• Contact Information: Name, email address, phone number, mailing address
• Shipping Information: Origin and destination addresses, recipient details, package descriptions
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address, payment history (processed through secure payment gateways)
• Identification: Government-issued ID for customs and verification purposes

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, click patterns, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies

1.3 Third-Party Information

We may receive information from third parties such as:

• Payment processors
• Shipping partners and carriers
• Marketing and analytics service providers
• Social media platforms (if you connect your accounts)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Processing shipments, tracking packages, facilitating deliveries
• Communication: Sending shipping updates, notifications, and responding to inquiries
• Account Management: Creating and managing your account, processing transactions
• Customs and Compliance: Facilitating customs clearance and regulatory compliance
• Customer Support: Providing technical support and resolving issues
• Improvement: Analyzing usage patterns to improve our services and user experience
• Marketing: Sending promotional materials, newsletters, and special offers (with your consent)
• Legal Compliance: Complying with legal obligations and protecting our rights
• Security: Detecting and preventing fraud, security threats, and unauthorized access

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Shipping carriers and logistics partners
• Payment processors
• Cloud storage and hosting providers
• Email and communication services
• Analytics and marketing platforms

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety, or that of our users
• Prevent fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Secure payment processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent for data processing where applicable
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided in Section 9.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookie preferences through your browser settings. However, disabling cookies may limit certain functionalities of our website.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• Legal and regulatory requirements
• Contractual obligations
• Business and operational needs
• Dispute resolution purposes

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: